All Memory Pillow products are made entirely from the garment(s) sent in by the customer. If a customer has not sent in their garment(s) after a two month period, the payment is non-refundable. A payment is refundable if the customer has not sent in the garment(s) and requests a refund within the two month grace period.

Garments must be sent within 3 months of ordering.

Our number one goal at The Memory Pillow is customer satisfaction! If you are not satisfied with your pillow upon arrival, please contact us within 7 days of receiving your Memory Pillow to see if there is anything we can do improve your experience.

If you have any questions or concerns, our team is happy to help.

Email us at info@thememorypillow.com